1. General

What are the main differences between the membership categories?

The Flexible, Unlimited and Dedicated plans give you access to a desk in the open-plan zone whereas a Private Office is... private. The Flexible and Unlimited plans are based on desks you share with other members whereas a Dedicated Desk is your own.

What does membership at Huckletree include?

It's probably faster for us to tell you what's not included. See next question!

What's not inlcluded?

Not included in your plan are: VOIP phones, printing and any meeting room usage outside of your team's free credits.

So members are given monthly credits to use the meeting room?

Dedicated and Private Office teams are given credits, but hotdesk plans are not. If these credits are depleted you may purchase additional hours, which range in price depending on the location and meeting room size.

Do you take mail delivery?

Yes! We can take all your deliveries and post and keep them safe for you until you're next in.

Can members get storage space?

Yes you can - we have a range of storage options (including mailboxes and lockers) for you to choose from. Additionally, most packages include some sort of storage space in the plan.

Do I have to be a member to book a meeting room or event space?

Nope! However, our community team will want to learn more about the type of event you are looking to throw before booking you in.

What are the office hours?

Each location operates different hours, but all are open from 8:30am-8:30pm as a minimum. Please check the page specific to the location you are interested in for that location's hours or ask your community team.

Am I allowed to invite guests to my workplace?

Of course you are! For security reasons however all guests need to be signed in. If you work from one of our open-plan zones, we ask that your guests sit with you in the break out spaces and not at desks as the desks are reserved for paying members. If you are bringing in more than 2 guests at a time we ask that you book out a meeting room.

Can I bring my dog to work?

DUDE. We love dogs. Sadly, however, some landlords do not feel the same way. Our pet policy therefore varies per location, so please check the amenities listed on the page specific to the location you are interested in or ask your community team.

How fast is the internet?

Fast enough for you not to notice it - and each location has active failover too. We allocate each company a dedicated LAN with your own bandwidth. When you move in, our onsite Tech Team will allocate you the right amount based on your needs.

Do you offer telephones?

We don't offer landlines, but We have a range of VOIP options. The solution is run on a dedicated line, which guarantees quality of services. You will be provided with your own dedicated landline number. The cost for this will vary per location, but you can speak to your community team for precise information.

Does my membership allow me to work across all your locations?

Unfortunately not, but should you require a day pass or a meeting room at another location, that can always be arranged for you.

Do you have a referral program?

Yes we do! If you refer a friend to us, you'll get 20% off your membership fees during the month they sign up - and so will they!

What happens if my team outgrows our workspace?

If you outgrow your workspace we will prioritise finding more room for you at the same location. There is also the possibility of moving your team to another location convenient to you.

What kind of events do you do?

In a nutshell? Anything we think you could benefit from, learn from and (most importantly) enjoy. Got an idea for an event? Let your Community Lead know!

2. Tours + Trial Days

Do you offer tours of your locations?

Yes we do and we would love to show you around. You can book a tour through the website.

Ok, I'm down for a tour. Can I drop in?

All tours must be booked in advance. This is to ensure that a member of our community team is available to show you around and think about how you'd fit in to the community.

Can I do a trial day before joining?

Sure you can! You can either pay for a free day with a tweet, or purchase a day on a Pay As You Go basis. You can do both through the website.

3. Getting Started

I'd like to sign up but for my plan to start at a later date. Is this possible?

We are unable to reserve memberships or spaces. If you'd like to become a member, your plan will commence immediately.

Do I need to meet the community team to join?

Your coworking experience is shaped by the people here, so we get to know all new members before making it official. There's no checklist, we just want to start thinking about where you (and your team) would fit in, who you'd like to meet, and how we can help you grow. If you're unable to come in for a tour and a coffee first, our community team will ask for your company name and details before getting you set up.

What do I need to do to reserve my spot?

To get started on a Flexible or Unlimited plan, we require a setup fee of £149. This setup fee is non-refundable. To get started on a Dedicated or Private Office plan we require a security deposit equivalent to one month's membership fees. Assuming you have done no damage to your workspace, this deposit will be refunded at the end of your membership.

How do I sign up?

That's an easy one - everything is done through our website!

4. Payments

When do members pay?

All monthly members pay in full for their month on the 1st day of each month. Should they start part way through a calendar month, that month will be prorated accordingly.

Do you charge penalties for late payments?

Yes, we charge a late penalty of 10% on all payments not received by the 15th of the month.

What are your meeting room prices?

Our meeting rooms differ in price depending on size and location. You can see all prices on the website.

What are the additional fees for printing?

We charge 25p per (A4) black and white copy and 75p per (A4) colour copy.

What is the notice policy?

The notice policy for the Flexible and Unlimited plans is one month. The notice policy for the Dedicated plans is two months. The notice policy for Private Offices is three months. Please note that these may vary depending on the size of your team.

Are all your prices exclusive of VAT?

None of the listed prices include VAT. As a VAT-registered company, we are legally obliged to charge VAT. If you are VAT registered, you can claim all VAT payments back.

Which payment methods are accepted?

We accept debit/credit cards and standing bank orders only. We are unable to accept payment in cash.